With modern applications of Artificial Intelligence (AI), there are new avenues to automate your customer communication and handle customer requests more efficiently. Auto reply messages are the best ways to maintain a transparent connection with your clientele.Īutomated reply messages can keep customers informed with the right responses that show your care towards them. Hence, delivering excellent service is the most important part of customer retention strategies. Isn’t it a frustrating situation? Indeed, it is one of the common scenarios many customers face as businesses fail to understand problems by putting themselves in clients’ shoes.Īfter one negative service experience, 51% of customers will never do business with that company again. Imagine if you contacted a business for support and have not heard back from them for a few days.
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